Question 1

How quickly can you fix my motor failure?

Accepted Answer

We offer immediate dispatch for motor failure emergencies. Our certified technicians can arrive within 30–60 minutes during business hours. Simple motor repairs take 30–45 minutes, while motor replacement typically takes 1–2 hours. We carry a full inventory of parts in our service vehicles.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Common causes include age and wear (openers last 10–15 years), electrical issues like power surges, overheating from frequent use, mechanical problems from broken springs or misaligned tracks, and lack of regular maintenance. Signs include unusual noises, slow operation, or random reversals.

Question 3

Do you offer financing for new installations?

Accepted Answer

Yes! We offer 0% interest financing for 12–24 months on installations over $5,000, extended payment plans of 36–60 months, and lease-to-own programs. The application process is straightforward with same-day decisions.

Question 4

What is included in your free inspection?

Accepted Answer

Our comprehensive inspection covers panel condition, weatherstripping, hardware (springs, cables, rollers, hinges, tracks), opener assessment (motor, chain/belt, sensors, remotes), and safety checks (auto-reverse testing, sensor obstruction testing, manual release). We provide a detailed report with honest recommendations.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend annual maintenance for typical residential use (2–4 cycles/day), bi-annual for high-use doors (5+ cycles/day), and quarterly for commercial applications. Between professional services, do monthly visual inspections, test auto-reverse monthly, and lubricate moving parts every 3–4 months.

Question 6

What brands do you install and repair?

Accepted Answer

We service all major brands including Clopay, Amarr, Wayne Dalton, CHI Overhead Doors, Raynor, and more. For openers: LiftMaster, Chamberlain, Genie, Craftsman, Linear, and Marantec. We're factory-trained and have access to OEM parts for faster repairs.

Question 7

Is it safe to repair a garage door myself?

Accepted Answer

Never attempt DIY repairs on torsion springs, extension springs, cables, or bottom brackets—these are under extreme tension and can cause serious injury. Safe DIY tasks include lubricating parts, tightening loose screws (not spring hardware), cleaning tracks, testing sensors, and replacing remote batteries.

Question 8

What warranty do you offer?

Accepted Answer

All labor is covered by our 1-year warranty. Parts are covered by manufacturer warranties (1–10 years). New residential doors typically include 3-year to lifetime warranties. We offer a 100% satisfaction guarantee and extended warranty options for new installations.

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